Not at all. This isn’t a tech interrogation — it’s a business clarity session.

Garry’s role is to help you simplify your IT, stabilise your systems, and eliminate unpredictable costs. You’ll talk about what’s working, what’s not, and whether a fixed-fee model could serve your business better. You lead the business. We handle the tech. No jargon. No pressure. Just real, practical value.

Most IT companies still charge for every project, every call-out, and every “unexpected” support issue. That’s not us. At Ello, we’ve removed the friction with one flat monthly fee that covers everything — support, upgrades, risk assessments, and even emergencies. No bill shock. No delays. No nonsense. Just proper IT that works — without draining your time or budget.

We’ve been doing this since 2002, and we didn’t survive this long by cutting corners. Our model isn’t about being cheap — it’s about being clear. You pay per user, and that fee covers everything you actually need: proactive support, strategic advice, projects, monitoring, and more. It’s quality IT, made simpler and smarter.

We’ll help you compare apples with apples — no pressure. Many clients come to us mid-contract once they realise they’re overpaying or under-serviced. We’ll review your current agreement with you and offer guidance on how and when to switch. If it makes sense to stay where you are for now, we’ll tell you honestly.

Your assessment includes a full audit of your current IT environment — from security gaps and device health to software compliance, email security, and backup strategy. We identify what’s working, what’s at risk, and what can be improved. It’s the foundation for everything we build together — and it’s included in your onboarding.

No catch — just accountability. We believe you should stay with us because it works, not because a contract forces you to. That’s why all our services are month-to-month. If we don’t deliver, you walk away. But after 20+ years in business, we’ve found that when clients feel respected, they stick around.